FAQ
ORDERS: All customers will receive a confirmation email once your order is complete. Tracking information will be sent via email once your order has been processed.
SHIPPING: All items will be shipped out within 1-2 business days after processing. Please allow 3-5 business days for standard shipping (Weekends are NOT included).
ORDER NOT RECEIVED: At MAK Beauty, we strive for your package to arrive on time. If you did not receive your order within 7-10 business days, please email us at makbeautyllc@gmail.com with your order number.
DAMAGED ITEMS IN TRANSPORT: Once your packages are received by USPS, we are no longer responsible for the package. If there is any damage to the package upon delivery, please contact USPS at (1-800-275-8777).
NO REFUNDS/EXCHANGES: All purchases are final sale! We do not accept returns or exchanges unless you received the wrong item, or there was a defect with your product. If so, please email us within 24 hours of receiving your order with a picture of the item(s) and a brief description of the issue. Please feel free to email us at makbeautyllc@gmail.com if you have any questions about your order!
I noticed some settling of pigments in my MAK Glosses. Is this normal?
Yes! Due to the organic properties within our MAK Glosses, you may notice some settling of pigments within them. This factor; however, will not affect the color, quality, or application of your gloss!
What is the difference between signing up/subscribing to the newsletter and creating a MAK Rewards Points account?
Signing up/subscribing to our newsletter allows you to be the first to receive the latest on new products, promotions, and sales!
Signing up for an account allows you to start earning MAK Rewards Points with us! These points can be redeemed at check out to receive discounts on your order!
Can I sign up/subscribe to the newsletter and create a MAK Rewards Points account?
Yes! Our newsletter is a great way to stay connected with us, and MAK Rewards Points allows you to earn discounts on your order!